FAQs
The following Frequently Asked Questions are designed to help you get the answers you need. If you have a question not included in our FAQ section, just call AustralianSuper weekdays 8am-8pm (EST).
You can only access your superannuation if you: reach preservation age, meet the financial hardship or compassionate grounds requirements, or are a temporary resident leaving Australia permanently.
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AustralianSuper gives you two ways to check and update your personal details. You can either log on to MemberOnline, or call AustralianSuper weekdays 8am-8pm (EST) on 1300 300 273. Select "View Full Answer" below for more details about accessing your account using MemberOnline.
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There are a few different ways to help you find your unclaimed super; the ATO, AusFund or your previous employer or workmates may remember the name of the old fund.
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Extra contribution payments can be made by, payroll deduction, direct bank debit, or lump sum payments.
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You can use the online form. It's fast, secure and easy.
Select "View Full Answer" below to learn how.
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Just fill in our Transfer Your Old Super Form, send it to AustralianSuper and we will do the rest.
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Just fill in our Transfer Your Old Super Form, send it to AustralianSuper and we will do the rest.
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SFN: 2683 519 45
SPIN: STA0100AU
ABN: 65 714 394 898
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You can only make a financial hardship claim if you are receiving Commonwealth Income Support Payments and have been for a continuous period of 26 weeks or more.
You can only make a compassionate grounds claim if you receive approval directly from APRA. Call AustralianSuper on 1300 300 273 for more information.
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A letter of compliance is neccessary when nominating AustralianSuper as the eligible fund for your superannuation contributions.
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