The features of MemberOnline
MemberOnline makes it easier for you to manage and keep track of your superannuation, because it allows you to:
- Access detailed contribution transaction records and online statements identifying types of contributions, interest and fees
- Update personal details such as a change of address
- Review your current investment strategy
- View your insurance cover
- Update your beneficiary details (not binding) and personal details, such as address and email address
- Examine a benefit quote which includes a full breakdown of the components
- Make personal contribution payments using BPAY
- Inspect ASX 200 trading pages, including detailed transaction reports on dividends and corporate action, and access comprehensive research material
- Link to related pages on the AustralianSuper website that make your superannuation easier to understand
- Provide feedback, so you can let us know what you think and how we can improve.
Accessing MemberOnline
Registering for MemberOnline is easy. To obtain a PIN you can either:
And don't forget to have your membership number handy, as you will be asked for this as well some other questions for security purposes.
Once you have your PIN, go to the MemberOnline log-on page, then enter your AustralianSuper membership number and PIN to log on.
What you need to use MemberOnline
To use MemberOnline, your computer browser must be security-enabled with 128-bit encryption. This security is necessary to keep your information private; 128-bit encryption is now standard in the latest versions of most browsers.
If you are unsure of what browser you are using or whether it supports 128-bit encryption, click 'Help' on the menu bar of your browser and select 'About Netscape/Internet Explorer/Firefox/etc'. This will tell you what version of the browser you are using, and whether 128-bit encryption is supported.
The latest versions of Internet Explorer, Netscape and Firefox are compatible with 128-bit encryption.
MemberOnline also uses temporary session cookies to provide secure, personalised services. These cookies are removed from your computer when you log off of MemberOnline. If you browser blocks cookies, you will not be able to use MemberOnline.
Tips and information on secure online transactions
Avoiding email fraud
You may have heard about email scams targeting financial services websites. You should call AustralianSuper weekdays 8am-8pm (EST) for authentication if you receive an email from us:
- requesting you to click through to a link and input your log-on details
- asking you to change your PIN
- Advising you of an imminent and real threat to the security of your online account information.
AustralianSuper does not send out emails requesting personal or account information. If you receive a suspicious email, please phone AustralianSuper during business hours.
Maximising your online security
Online transactions carry a small risk and you should take steps to protect your privacy and online account:
- Use a PIN that is easily memorised, but which is difficult for others to guess
- Change your PIN regularly
- Never tell your PIN to another person – and remember AustralianSuper will never ask you for your PIN
- Do not use public computing facilities such as internet cafe`s or the library, as they may not be protected with the latest anti-virus software or they may contain keystroke-tracking software
- Never log on to AustralianSuper's secure online facility via a link from an email
- Ensure there is a key pad lock at the bottom of the browser to confirm your data is encrypted
- Do not leave your computer unattended while you are logged on to AustralianSuper.